At ug300, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal data we collect from Indonesian members, why we collect it, how it is used and protected, and what rights you hold over that data. We encourage you to read it in full.
ug300 ("we", "us", "our") operates the online gaming platform accessible at ug300.bio and is committed to protecting the privacy of everyone who registers for and uses our services. This Privacy Policy applies to all members of ug300, with particular reference to members based in Indonesia, and covers all personal data processed in connection with account registration, KYC verification, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications.
By creating a ug300 account or continuing to use the platform after the publication of this policy, you acknowledge that you have read and understood how your data is handled as described herein. If you have questions or concerns at any time, please contact our Data Protection team at support@ug300.bio.
ug300 collects the following categories of Personal Data from members:
When you create a ug300 account, we collect: full legal name, date of birth, residential address in Indonesia, mobile phone number, email address, username, and an encrypted version of your chosen password. This information is mandatory — the account cannot be created without it.
To comply with our international gaming licence requirements and to enforce the 21+ age restriction, we collect copies of government-issued identity documents. For Indonesian members, this typically means a scan or photograph of your KTP (Indonesian National Identity Card), or alternatively a valid passport or driving licence. We may also collect a selfie photograph for biometric matching purposes during enhanced verification.
We collect details of your payment methods used for deposits and withdrawals, including Indonesian bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and card details (Visa, Mastercard) where applicable. Full card numbers are never stored on our servers — card data is tokenised by our PCI-DSS-compliant payment processor. We also retain a full record of all transactions conducted through your account.
We record all gameplay activity associated with your account, including game sessions, bet amounts, win/loss outcomes, bonus participation, and session timestamps. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
When you access ug300, we automatically collect certain technical information, including your IP address, device type and operating system, browser type and version, screen resolution, referring URL, and session duration. This data helps us maintain platform security, detect fraudulent access, and optimise the platform experience for Indonesian users accessing via mobile devices.
We retain records of all communications between you and ug300's support team, whether conducted via live chat, email, or any other channel. This includes the content of messages, timestamps, and the resolution status of any support ticket.
We record your communication preferences, including whether you have opted in to receive promotional emails, SMS messages, or in-platform notifications regarding bonuses, new game releases, and seasonal promotions.
Your Personal Data is collected through the following means:
ug300 processes your Personal Data on the following legal bases:
| Processing Activity | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the Services you have requested |
| KYC identity and age verification | Legal obligation — required by our international gaming licence and responsible gaming commitments |
| Processing deposits and withdrawals in IDR | Performance of contract — necessary to execute the financial transactions you initiate |
| Fraud detection and platform security | Legitimate interests — ug300's interest in maintaining a safe and fair gaming environment |
| Responsible gaming monitoring | Legal obligation and legitimate interests — identifying signs of problem gambling and enforcing self-exclusion |
| Sending promotional communications | Consent — only where you have expressly opted in to marketing communications |
| Customer support record-keeping | Legitimate interests — maintaining accurate records for dispute resolution and service improvement |
| Compliance with legal requests and regulatory reporting | Legal obligation — compliance with applicable laws and the terms of our gaming licence |
ug300 uses your Personal Data for the following purposes:
To create and maintain your account, authenticate your login sessions, process your deposits and withdrawals in Indonesian Rupiah (IDR), settle bets and game outcomes, apply and track bonus eligibility and wagering progress, and deliver customer support.
To verify your identity, confirm that you are 21 years of age or older, confirm your Indonesian residential address, screen your account against international sanctions lists, and fulfil all obligations imposed by ug300's gaming licence.
To monitor account activity for signs of unauthorised access, detect and prevent bonus abuse, identify multiple-account violations, detect collusion or match-fixing behaviour, and protect the integrity of all game outcomes on the platform.
To monitor gameplay patterns for indicators of problem gambling, enforce deposit limits, session time limits, cool-off periods, and self-exclusion instructions that you or ug300 have applied to your account. ug300 takes its responsible gaming obligations seriously for the benefit of all Indonesian members.
To analyse aggregated, anonymised usage patterns to improve platform performance, optimise the mobile experience for members accessing from Jakarta, Surabaya, Bandung, Bali, and other Indonesian cities, and to develop new features and game categories.
Where you have consented, to send you promotional emails or in-platform notifications about bonuses, new game releases, seasonal offers (such as during Ramadhan, Idul Fitri, or Indonesian Independence Day on 17 August), and other ug300 news. You can withdraw consent at any time by updating your notification preferences within your account settings or by contacting support@ug300.bio.
ug300 does not sell or rent your Personal Data to third parties. We share your data only in the following limited circumstances:
Your financial data is shared with our licensed payment processing partners to execute deposit and withdrawal transactions. These partners operate under strict contractual data processing agreements and are prohibited from using your data for any purpose other than executing the transaction requested.
Identity document data and biometric photographs are shared with accredited third-party KYC verification services solely to confirm your identity and age. These providers are bound by confidentiality obligations and may not use your KYC data for their own purposes.
A limited set of non-identifying session data (e.g., a hashed player identifier) is shared with game studios such as Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, and Microgaming for the purpose of delivering and recording game sessions. These providers do not receive your name, contact details, or financial information.
ug300 may disclose your Personal Data to law enforcement agencies, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or the requirements of our gaming licence. In such cases, ug300 will disclose only the minimum data necessary to satisfy the legal request.
In the event that ug300 undergoes a merger, acquisition, or sale of assets, your Personal Data may be transferred to the successor entity. We will notify affected members via email and in-platform notification in advance of any such transfer, and the successor entity will be required to honour the commitments in this Privacy Policy.
Cookies are small text files placed on your device when you visit the ug300 platform. They allow the platform to recognise your device across sessions, maintain your login state, remember your preferences, and collect anonymised analytics data.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Maintain login session, security tokens, load balancing | Session |
| Functional | Remember language, currency (IDR), and display preferences | Up to 12 months |
| Analytics | Aggregate, anonymised usage data — page views, session duration, game click-through rates | Up to 24 months |
| Security | Fraud and bot detection, unusual access pattern monitoring | Session to 30 days |
You can control cookie settings through your browser's privacy settings at any time. Please note that disabling essential cookies will prevent you from logging in and using core platform features. Disabling analytics cookies does not affect your ability to play or transact on ug300.
ug300 retains your Personal Data for as long as your account is active and for a minimum period following account closure as required by our gaming licence and applicable law. The standard retention periods are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be attributed to any individual member.
ug300 implements industry-standard technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, ug300 will notify affected members and relevant authorities as promptly as practicable.
As a member of ug300, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact us at support@ug300.bio with the subject line "Data Rights Request" and include your registered email address and username.
You have the right to request a copy of all Personal Data that ug300 holds about you. We will provide this within 30 days of receiving a verified request, in a commonly used electronic format.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., phone number updates) can be made directly from your account settings. Corrections to identity data (name, date of birth) require KYC re-verification.
You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (for consent-based processing), or where you believe processing is unlawful. Please note that ug300 is required to retain certain data for regulatory and legal purposes (see Section 9) and cannot delete data subject to these obligations.
You have the right to request that ug300 restrict the processing of your Personal Data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and ug300 is verifying whether legitimate grounds override your objection.
You have the right to receive a structured, machine-readable copy of Personal Data that you have provided to ug300 and that is processed on the basis of your consent or performance of a contract. This right does not extend to data processed on other legal bases.
Where ug300 processes your data on the basis of your consent (specifically, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You can do this via your account notification settings or by emailing support@ug300.bio.
You have the right to object to processing of your Personal Data where ug300 relies on legitimate interests as its legal basis, unless ug300 can demonstrate compelling legitimate grounds that override your interests.
The ug300 platform is strictly restricted to persons who are 21 years of age or older. We do not knowingly collect Personal Data from anyone under the age of 21. Age verification is a mandatory step in the KYC process, and any account found to belong to a person under 21 will be immediately closed, with all funds returned to the originating payment method after appropriate verification.
If you are a parent or guardian and believe that a minor in your care has created a ug300 account, please contact us immediately at support@ug300.bio. We will investigate and, where confirmed, close the account and delete all associated Personal Data in accordance with our data retention obligations.
The ug300 platform may contain references to third-party game studios and payment service providers. Where links to external services appear (for example, within game-loading interfaces operated by Pragmatic Play or Evolution Gaming), ug300 is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service you interact with independently of the ug300 platform.
Game sessions hosted within the ug300 platform by third-party studios are subject to the data processing terms agreed between ug300 and those studios, described in Section 7.3 above. In all cases, third-party studios do not receive your full personal profile — only the anonymised session identifiers necessary to deliver and record the game session.
ug300 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the requirements of our gaming licence. When we make material changes, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered members via email or in-platform notification at least 7 days before the changes take effect.
Your continued use of the ug300 platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised policy, you should stop using the platform and close your account in accordance with Section 12.1 of the Terms & Conditions.
Previous versions of this Privacy Policy are available upon request by emailing support@ug300.bio with the subject line "Previous Privacy Policy Version".
If you have any questions, concerns, or requests regarding this Privacy Policy or the way ug300 handles your Personal Data, please reach out through any of the following channels:
We are committed to resolving all privacy-related enquiries promptly and transparently. For formal data rights requests, please include your registered email address, account username, and a clear description of your request to help us process it as efficiently as possible.
Behind every clause of this Privacy Policy are concrete technical and operational measures that protect your data every day.
Every byte of data exchanged between your device and ug300's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major Indonesian banks like BCA and BNI.
Raw payment card numbers are never stored on ug300 infrastructure. All Visa and Mastercard data is tokenised by our PCI-DSS Level 1-certified processor, keeping your financial details fully isolated.
Every ug300 member undergoes identity verification via KTP or passport before withdrawals are processed, ensuring that only the real account holder can access funds — and that all members are 21 or older.
ug300 never sells, rents, or shares your Personal Data with third-party marketers, advertising networks, or data brokers. Your information is used exclusively to operate and improve the ug300 platform.
Access to member Personal Data within ug300's internal systems is restricted on a strict need-to-know basis. All staff access is logged, audited, and subject to mandatory two-factor authentication.
Access, rectify, erase, or port your data at any time. ug300 responds to all data rights requests within 14 business days. Simply email support@ug300.bio with subject "Data Rights Request".
Now that you know exactly how your data is protected, explore everything ug300 has to offer — from live casino tables and 2,500+ slots to a full BRI Liga 1 sportsbook, all in IDR with instant local bank payments.